Effective Monday 6th to Friday 10th September, the National Water and Sewage Authority (NAWASA) will only be accepting bill payment at its offices.
The Authority is suspending all other in person customer services functions for one week in the first instance. These functions will be conducted via the telephone.
No applications for new water connections will be accepted during this period.
The Authority’s customer services telephone lines will be fully operational and customers can also continue to access bill balances, query accounts and report leaks either through voice or WhatsApp, on 459 6064 or 405 5245.
These measures are being taken to protect staff and customers, given the current high COVID positivity rates in the community.