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Electricity Customers Embrace Pop up Payment Centres

Two customers seen paying their bills at GRENLEC Pop-Up Centre

Electricity customers in the parish of St. David and surrounding communities are embracing the opportunity to pay electricity bills at Grenlec’s pop-up payment centres.

The service started at the St. Dominic’s RC Parish Hall on May 19 and 20 and moved to Crochu (21-22) and then at Petite Esperance on Monday and Tuesday this week.

These temporary electricity payment centres are full service centres with payments posted same day to customers’ accounts and customers issued printed receipts.

Grenlec’s Customer Services Manager, Casandra Slocombe said the Company is providing service opportunities for customers who have challenges accessing traditional payment centres because there is no public transportation at this time.

“While our customers can pay online and through authorised third party agents, customers in St. David who rely on physical payment centres only have the option of the Bill Express at the St. David’s Pharmacy,” she added.

Grenlec continues to encourage customers to utilise online banking, Bill Express at Western Union and the River Sallee Credit Union as convenient and reliable third party payment services.

The utility company is assuring customers that electricity payments to authorised third party payment agents are posted to their accounts within 2 business days.

Grenlec expresses special thanks to the Royal Grenada Police Force, St. Dominic’s RC Church, Crochu RC School, the Ministry of Education, Foundation for Needy Students and other service providers for their assistance in the venture.

These partnerships have allowed the Company to provide pop up bill payment options, which many customers have found convenient.

Having piloted the pop up bill payment service in St. David and Crochu, Grenlec was planning to join Flow for a pop up payment service at Victoria, St. Mark on Wednesday.

Grenlec will continue to assess if there is a need for pop up payment services in other areas.

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